Thank you for choosing Red Cherry Stationary (“we,” “us,” or “our”). This Shipping and Return Policy outlines the terms and conditions regarding the shipping of products and the return process for purchases made on our website [https://redcherrystore.com].
1.1 Shipping Timeframe
We strive to process and ship orders as quickly as possible. Once your order is confirmed and payment is received, we will typically ship your products within 4-5 working days. Please note that these timeframes are estimates, and actual delivery times may vary depending on your location and external factors beyond our control.
1.2 Shipping Methods and Fees
We offer various shipping methods and associated fees, which will be displayed during the checkout process. The available options may include standard shipping, expedited shipping, or any other shipping services provided by our chosen carrier.
Once your order is shipped, we will provide you with a tracking number, if applicable, that allows you to monitor the progress of your shipment. You can use this tracking number to track your order on our website or the carrier’s website.
1.4 Shipping Restrictions
Please note that some products may be subject to shipping restrictions based on your location or local laws. In such cases, we will inform you during the checkout process if we are unable to ship certain products to your address.
2.1 Return Eligibility
We accept returns only in the case of a defective product. If you receive a product that is damaged, faulty, or defective, please contact our customer service within 7 days of receiving the item to initiate the return process.
2.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer service within 7 days of receiving the defective product to notify us of the issue.
- Provide details of the product, including your order number, a description of the defect, and any supporting evidence, such as photographs.
- Our customer service team will guide you through the return process, which may include providing you with a return shipping label.
Please note that returned products must be unused, in their original packaging, and include all accessories, manuals, and any other items that were included with the product.
2.3 Refunds or Replacements
Upon receiving the returned defective product and verifying the issue, we will either provide you with a refund or a replacement, depending on your preference and product availability.
- Refunds: If you choose a refund, we will process it using the original payment method used for the purchase. Please note that the refund may take a reasonable amount of time to be processed and appear in your account.
- Replacements: If you opt for a replacement, we will ship the replacement product to you at no additional cost.
- Contact Us
If you have any questions, or concerns, or need assistance with the shipping or return process, please contact our customer service team at [email@example.com].
Please note that this Shipping and Return Policy is subject to change without prior notice. The updated policy will be posted on our Website, and your continued use of the Website constitutes your acceptance of any modifications to the policy.
By placing an order on our Website, you acknowledge and agree to the terms and conditions outlined in this Shipping and Return Policy.